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dagreen4229's profile

New problem solver

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2 Messages

Mon, May 18, 2020 1:00 PM

Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and it is now locked... with no solution posted. 

 

This poses a huge security risk for my company... we are a software development company working directly with the medical industry, can you imagine what HIPPA has to say about a huge security flaw allowing my neighbords direct access to my modem from a guest hotspot that nobody in Comcast seems to have any idea about?

 

Help?

Responses

Accepted Solution

New problem solver

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2 Messages

1 y ago

Hey, thanks for reaching out, we got it solved. I had to do a factory reset on my modem.

--Dave

Official Employee

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260 Messages

1 y ago

Hello, I hope outside of this service and security concern, your day is going well. I am sorry to hear you have not heard back about your ticket. Do you still have your ticket number? It sounds like we may have a service issue to focus on and a security issue. Are you able to send a private message with your account information so I can make sure we work on these issues accurately? If you can include your first and last name, your service address, and your account number (or phone number) this would be great and will help me get started. 

Official Employee

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348 Messages

1 y ago

Yay! We are so glad to see that you were able to find a resolution and if you do need anything else, please let us know as we are always here 24/7. 

New Contributor

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1 Message

2 m ago

So is the factory reset the only solution?

New Contributor

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7 Messages

Thanks for taking the time to reach back out. This is currently the best resolution we have for this issue. You can also check and manage your hotspot online.

Sign in to My Account and select Internet from the Services menu. Only the Primary Manager or Services Manager can update this information.

Select Manage XFINITY WiFi Hotspot.

Manage how your Xfinity WiFi hotspot information is displayed on the Xfinity WiFi hotspot map by selecting the Pencil icon in the appropriate section. You can also use the toggle to turn your hotspot On or Off.

  • This feature is only available to customers with a Business Wireless Gateway device. You can find more information regarding WiFi devices here. It may take 24 to 48 hours for these changes to take place.
  • Select the checkbox to show or hide your company information on the hotspot map and then select I'm Done when you are finished.

If you still need assistance after attempting these steps please do not hesitate to reach out to us here at any time.