New Contributor
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3 Messages
Add another user to profile for handling bills and service
Hello,
I would like to add another user to my account so that they can be the contact for bill handling and service calls. However, when I try to add them via their email address, it says that email is already in use. It is not currently tied to my account as far as I know.
How can I add this 2nd person?
Thank you.
CC_JosephB
Recognized Contributor
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27 Messages
3 years ago
@, I can help you with that! If you take a look at this link,https://comca.st/3ufQONf , you should be able to get them added with no problem! Feel free to let me know if you have any other questions!
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user_6170f9
New Contributor
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3 Messages
3 years ago
That is how I tried to add them previously, and received the aforementioned error that their email was already in the system.
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CC_JosephB
Recognized Contributor
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27 Messages
3 years ago
Got it, I wasn't sure if you had seen that yet, so I had to offer it. I do have another idea, if you can please send me a DM with your email, I can help you take a look at another article for you! You can send me a DM by following these directions:
Click "Sign In" if necessary
Click the "Direct Messaging" icon:
or https://comca.st/3DQH4MD
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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