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Why is comcast holding phone numbers hostage so we can't port them out to a new carrier?
On June 25th of 2021 I started a simple port request to take all 13 phone numbers to another carrier. Well, Comcast only released 1 number and then is blocking the others. The business has moved locations and is no longer at the same place. WE have no contract and there is no need to be paying for phone numbers that are not being used. We were initially told that all we would have to do is send a LOA and that it was all that was needed. Well, I have heard it all; First, it was that comcast was not allowed to have me talk to their porting department. Then it was that my bill had to be current, meaning the billing cycle had to post my last payment. Then it was that my equipment had to be able to take calls. Then it was the report showing that the lines were not configured to take voicemails. Lastly the most comical one was that since the acct is current but the devices are disconnected.... You guessed it! the lines are disconnected.Comcast please stop holding the phone lines hostage just to make the quote for this fiscal year and let us port our numbers to another carrier. Anybody else here had the same ordeal ? Oh and just to be clear we have had the carrier the numbers are going to submit the port request 15 times.
user_c876d7
2 Messages
3 years ago
Yes!! I am experiencing a similar issue with my business phone line!! I have been trying to go from Comcast wireline to Comcast/ Xfinity mobile now since April 26th. It is now May 24th and my phone has been disconnected for 10 days. This is causing irreparable damage to my business that I may never recover from. I've ported numbers many times and it takes, hours!! This is amost months and unbelieveable that nothing is done to correct the problem!!
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user_c876d7
2 Messages
3 years ago
Yes!! I am experiencing a similar issue with my business phone line!! I have been trying to go from Comcast wireline to Comcast/ Xfinity mobile now since April 26th. It is now May 24th and my phone has been disconnected for 10 days. This is causing irreparable damage to my business that I may never recover from. I've ported numbers many times and it takes, hours!! This is amost months and unbelieveable that nothing is done to correct the problem!!
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user_dbe7c8
New Contributor
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1 Message
2 years ago
I have the same issue. I have two business phones numbers that are printed on every document, business cards, posted all over the internet for the last 8 years. They released one but not the second one. I don't have unpaid bills. On top, I had ported those numbers to Comcast from another phone company. What they are doing should be illegal. I'm looking into suing them. Any idea?
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user_295b37
New Contributor
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1 Message
4 months ago
Comcast business it’s the worst company for business. Please never use Comcast again . They do a terrible job . I will never recommend Comcast or Xfinity yo anyone.
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user_bd96c0
New Contributor
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1 Message
3 months ago
im currently having an issue as well switching to verizon. Does anyone have a fix yet?
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