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New Contributor

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3 Messages

Tue, Aug 16, 2022 9:19 PM

Why can I no longer set voicemail options for my users?

As the admin for my two offices, I used to be able to use the VoiceEdge manager and set voicemail options for users, like the text to email option or call forwarding. Now all of the voicemail options are gone from the VoiceEdge manager.

I know I can have the users log into their Comcast account and set these options, but a lot of times its just easier for me to set them as some of my users struggle with technology in general. Telling them to log into a website that they never use is just more cumbersome.

Is there no way for me to still setup the voicemail options for my users and make my life easier?

Official Employee

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28 Messages

2 m ago

Hello @user_de04ed! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

Click "Sign In" if necessary

Click the "Direct Messaging" icon

or https://comca.st/3SSxuQx

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- An "Comcast Business" graphic replaces the "To" line

Type your message in the text area near the bottom of the window

Press Enter to send it"

New Contributor

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3 Messages

2 m ago

For anyone else that is stuck and unable to assist their users by making changes to their voicemail, the response from Comcast is:

as of July 21st all Voicemail functions besides resetting the voicemail pin will be removed from My Account Portal. Customers should use the Comcast Business App, VoiceEdge desktop app, or your device to manage the voicemail features. You and your staff can also contact Care to make the changes needed.

This is a horrible change to remove access from the account admin like this. Now I'm unable to assist my own users and tell them to download an app to their personal cell phone, or download an app to their workstation (which they can't since users are blocked from installing software), or they have to take their work time to call Comcast support -- to make a change to their voicemail.

Editing to add: Features like voicemail email notifications are not able to be set through the phone, so the feature I would update the most frequently for my users can only be changed through an app. Just another hurdle for end users to have to deal with...

The voicemail management in the portal was terrible to begin with, but this is beyond absurd.

Just another reason for our business to look at moving to another service, or just go back to running our own phone system.

(edited)

New Contributor

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3 Messages

2 m ago

New update! As of today, 8/19/22, voicemail access is available in Portal again!