Voicemail Greeting Issue – Unable to Save or Change Greeting

We are having an issue with our Xfinity Voice voicemail system. When we try to record and save a new voicemail greeting, we receive an error stating that it cannot be completed at this time.

The problem is not limited to our new recording. We also cannot change the voicemail greeting back to the default/standard Xfinity greeting. Any attempt to change or save the greeting results in the same type of error.

We have tried accessing the voicemail settings multiple ways, but the issue persists.

At this point, we believe there may be a problem with the voicemail mailbox or the voicemail service on Xfinity's end. Could you please check the voicemail account/mailbox and determine whether it needs to be reset or repaired?

We need to be able to change our business voicemail greeting, so we would appreciate having this escalated to the appropriate technical team if necessary.

Thank you.