VoiceEdge keeps signing me out all the time

This started happening last week that I noticed voiceedge is logging me out of the app after awhile so I have to sign in quite a few times a day. it started happening on both of my computers and I have tried clearing the app cache and going and redownloading the app from the comcast business page and reinstalling, but nothing has fixed it

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Comcast_Raul

Official Employee

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65 Messages

7 days ago

@user_8cc318 Thanks for reaching out to us via Forums. I appreciate you troubleshooting on your own. I see you've tried clearing cache and cookies and redownloading the app on your device. Have you by any chance tried opening voiceEdge.exe processes under background tasks, force close all of them, and reopen the app?

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user_8cc318

New Contributor

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6 Messages

Yes I have, and today it seems like it will not let me in at all. at the sign in page of the app, when I hit 'continue' it just puts me into a loop where I cannot login

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17 hours ago

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Comcast_MartinA

Official Employee

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68 Messages

user_8cc318 A few other things to check:

Verify that your computers' date, time, and time zone settings are correct, as authentication tokens can expire unexpectedly if system time is out of sync.

If you are using any VPN, security software, browser privacy tools, or network filtering solutions, try temporarily disabling them to see if they are affecting session persistence.

Test whether the issue occurs on a different network connection (for example, a mobile hotspot) to rule out a local network or firewall issue.

If your organization enforces Single Sign-On (SSO), there may be an authentication policy causing sessions to expire more frequently than expected.

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17 hours ago

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Business VoiceEdge ®

user_8cc318

VoiceEdge keeps signing me out all the time

Comcast_Raul

user_8cc318

Comcast_MartinA