New Member
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2 Messages
VoiceEdge Fails to Open
Hello,
I have a user who has been having issues with VoiceEdge. When she boots up in the morning, she goes to open the application. There is maybe a half second VoiceEdge window that pops up (mostly the outline of the window), as it tries to open but then immediately closes. Our temporary quick fix was to completely uninstall VoiceEdge, and remove the AppData and then reinstall VoiceEdge, but this is not reasonable long term.
After inspecting it today, I did find that for some reason, when she boots up the computer in the morning, or even after a system restart, if you look in task manager, there are approx. 8 voiceedge processes stuck under Background Processes. Those processes are there before she even attempts to open the application. For some reason these are there and are what's causing the issue with the application not launching. After force closing those 8 processes, she's able to open the app and it functions as intended. Looking at the task manager again, there are now 8 processes for VoiceEdge, but under the Applications tab and not under Background Processes. I checked her startup apps to make sure that it wasn't trying to start the application at logon and it wasn't there.
What would be causing these processes to start and get stuck in "Background Processes?"
Thanks to anyone that can help get this resolved
Comcast_ThomasC
Official Employee
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49 Messages
8 months ago
Hello, @user_57ba70 Sorry to hear your business voice edge has been having issues. I am relieved to hear you were able to resolve this. It may be helpful to name those 8 voice edge processes stuck under Background Processes for a more detailed understanding of why they are stuck.
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