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Thu, Aug 4, 2022 5:28 PM

VoiceEdge desktop app is crashing our laptops

Hello, since the 1.44.0 update, a number of our laptops have been having issues where the CPU just about maxes out and the computer freezes all up. The only way I have been able to get the computer back to working is by sending a command to kill the voiceedge.exe process, once it kills off, the computer acts fine again. My observations are that it only seems to be effecting users that have dell lattitude 3500 series laptops. Our other users have Lenovos and none have been effected yet. I did the usual checks, make sure windows was all up to date, any driver updates, bios, etc, etc...... It was effecting both windows 10 and 11. Just put in a tier 2 application ticket but don't expect to hear anything back. 

Anyone else have this issue? If so, any luck finding a resolution?

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