VoiceEdge App not working
Since being forced to use the new VoiceEdge App I have had nothing but problems, it is the most unfriendly user app that I have ever used to date. I have created a comparison of this app and the old softphone app, which worked wonderfully – not sure why you are recreating the wheel so to speak but the new app is far from being usable! I purchased the Plantronics earbud, which was recommended for the softphone and was a bit pricy compared to others but it doesn’t work with the voiceedge at all as fare as using the buttons and the battery no longer lasts because I have to change my computer sound to the earbud for it to work.
|Soft Phone||Voice Edge|
|Incoming Calls||a window would pop up and I was able to either click on the answer icon or use my earbud button to answer||a small stip appears on the top of the app and I am not able to use my earbud button to answer|
|Incoming Calls||Got audio notification that a second call was coming in and if answered using the icon the fist call would automatically be put on hold||no audio notification of a second call coming in and if you are not looking at your moniter you have no idea there is another call and it would be missed|
|Audio||the audo would be set using the usb dongel and would only use batter when actually in use so the charge would last me a few day if not longer -and it never reverted back to the computer and I did not have to change my computer settings to the earbud||audio setting keep reverting back to computer setting and I have to keep going in to be sure the earbud is still selected as the preferred device and I have to set my computer settings to the earbud or else I get no sound and the mic does not work so no one can hear me - this uses the battery constantly and I have to recharge my earbud in the middle of the day|