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New Member

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5 Messages

Tue, Jul 27, 2021 8:52 PM

VoiceEdge app not working after update

As the title states, since the update last week I have nothing but problems. Calls ring once and end. Customer is not hanging up and no one else is answering. Calls auto answer and get stuck in a holding screen and I am unable to do anything but hang up on the customer. It now takes 3-5 seconds once answered before I can talk, leading customer to hang up thinking the line is dead. On top of this call quality has plummeted. 

Can we roll this update back or get access to the softphone again? VoiceEdge is terrible and has caused us nothing but issues.

Official Employee

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32 Messages

3 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

New Member

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5 Messages

@Comcast_Dena

There is not an "Xfinity Support" to message via that drop down.

Official Employee

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32 Messages

There should be an option there for you. Can you tell me what you do see? -Dena

Official Employee

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21 Messages

Thank you for the screen shot! Actually you will want to look for Comcast Business for this Forums peer to peer chat option. 

 

 https://comca.st/3l4HTtY