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New Member

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5 Messages

Fri, Oct 8, 2021 5:34 PM

Voice Edge App not ringing or updating call log

Since 10/7 my Voice Edge app will not update the call log or ring on the app. I have confirmed everything is set up correctly and have had a coworker call me and it will ring but won't update the log until I restart the App. When I do this I am seeing calls that came in but did not ring on my app.

Official Employee

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22 Messages

2 m ago

Hi, @user_9428f1. Thanks for letting us know about your app issue. I would love to look into options to resolve it if it is still an issue. Any change since 10/7?

New Member

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5 Messages

@Comcast_Ethan Still is not updating the call log. It has been this way for 4 days now. I have made sure it was fully updated as well as tried reinstalling. 

Official Employee

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22 Messages

I'm sorry to hear you're still having these issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.