Voice Edge App does not ring

I get a banner notification upon receipt of incoming call. I can not answer the call. DND is off, call forwarding is ON, Be Anywhere is ON, my cell phone is on the app. I used to get the calls, but it's probably been about a year since I could actually answer any of the calls via the app.

A couple of calls that should ONLY have gone through the app recently, have some to my PERSONAL cell and my PERSONAL voicemail. This is NOT ok.

I have already been on chat and phone calls multiple times, adding up to over 3 hours.