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New Contributor

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5 Messages

Mon, May 3, 2021 12:52 PM

User Cannot Hang Up Calls.

We have a user running VoiceEdge (Version: 1.37.0) on their Windows 10 computer (Running Latest Update(s)) who said they have an intermittent issue where they cannot hang up their phone calls. We've tried resetting the app settings but they had no effect on the issue.

Has anyone else had this issue and know of a fix?

Responses

Official Employee

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138 Messages

3 d ago

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

New Contributor

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5 Messages

3 d ago

Hey Robert, I'd like to send you a message but I can't seem to find your account.

Official Employee

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3 Messages

Hello friend! Please make sure to select Xfinity Support on the 'To:' and our next available specialist will be happy to help!