Transferring Calls intermittently Fails
Hi. My company just started this new phone system a few months ago and we seem to be getting this random intermittent issue of transfer calls not going through. This only happens to any one in the office's phone at any time. Example: Today I got a call, I've had several calls come in today that transferred fine, but this one kept kicking back to me. I would do all the same steps I normally do except when I think I'm done the call is back to me. I would hear my coworkers phone that I'm trying to transfer to ring once and then it would kick back to me. Now everything works fine again. This happens to everyone in the office at random times and is a hassle and nuisance for our staff and our customers whom we are trying to connect with the right party. Does anyone else have this issue or know if it can be fixed?