I'm trying to understand how the "transfer calls' option works on the iPhone app and a few things that go along with transfering calls.
1. It's my understanding that when a call is transferred, it's a blind transfer. This means that the person I'm transfering the call to, thinks it's going to be me calling them, but it won't be. Please confirm.
2. There is no hold option. I can only mute myself prior to transfering a call. Please confirm.
3. Assuming that the transfers are blind; is it possible to call the person that I'm transfering the call to, inform them of the situation, and then press the "merge calls" option instead. Please confirm.
Thank you for your assistance.