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New Contributor

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3 Messages

Sat, Sep 10, 2022 2:33 PM

Suddenly call log and favorites are missing

For my job I need to call people back but when I logged into voiceedge today my call log isn't working. I even called from my personal phone and it showed I was calling and then the log was empty. I also noticed all my favorites are missing - my coworkers' numbers.

Official Employee

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26 Messages

23 d ago

Hello, @user_977d07. I'm sorry to hear you're having issues with the Connect app. I would be more than happy to help figure out a solution to this problem. In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

Official Employee

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26 Messages

23 d ago

I want to take a further look into your account to see how we're going to resolve this call log issue. May I please have your first and last name including your full service address?