Soo many problems with the Voice Edge App
I have many questions but my main one is, why would you make us use this Voice Edge app when it has soo many issues?
And here are just a few:
My audio settings change back to the app default after every call or an undetermined amount of inactivity or maybe some random act of God. I cannot change these settings while the call is coming in or even on the call. I see that taunting audio button up there when I am on a call and change it, but guess what, that is just a way to crush your dreams because it does not work.
Then the ringing that continues after I answer a call, after I hang up the call and even log out of the app. I have to go to my Task manager to "end task" to get it to end. Thus resulting in having to sign back in and reset my audio settings for the 10th time that day.
And nevermind trying to answer the phone in the first place unless you are just staring at the app to see the tiny banner that appears when a call comes in or have that earpiece in your ear the whole time. If you take your eyes off of it for a minute, say you are resetting your app settings for the 10th time of the day, you have missed a call.
And is there a way to simply log out of the app? Since working from home, I will sometimes come back to my computer after my work is done to see it mysteriously logged back in and a missed call up there.
For the love of all things holy and just, please let us use the old softphone until you guys get this app in a decent working order. I have sent multiple feedback reports since this was an option a while back and the same problems are still happening. Seem like the tech guys could careless about us working stiffs trying to conduct business with our clients.