New Member
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2 Messages
SoftPhone error 408
Hello,
My team has been working from home for the past few weeks, however, one of our users is unable to connect to their Softphone. They are the only user utilizing SoftPhone on our account, so we do not have alternate accounts to test with. This user was previously configured successfully about 4-5 months ago. I called the support line, and they advised that the user migrate (set up MyAccount) and update their password as well as install the updated Softphone. After doing all of these, the user is still unable to connect.
Since 408 is a time out error, I would like more information as to what address(es) that the software is trying to reach so that we can verify that there are no firewall or NAT issues.
Thank you in advance.
CC_Anisa
Problem solver
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348 Messages
5 years ago
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that the user is having issues with accessing the softphone. We know how important this is for your business and you have reached the right team to help make sure we get this taken care of. We are so sorry for the delay and can you please send us a private message with your name, the full address, and the account number?
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KLR
New Contributor
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1 Message
4 years ago
We have a team member experiencing the same issue. What is the fix?
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ARH
New Contributor
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1 Message
4 years ago
I have connected to the SoftPhone for months and all of a sudden overnight it is telling me it will not enable with an error 408. Please advise?!
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HanoverCarGuy
New Contributor
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5 Messages
4 years ago
I think if you're experiencing this issue it's because Comcast put out a new softphone. The icon should be a black speech bubble with a white phone. The old one being a blue speech bubble with dots inside.
The new softphone has many errors and problems but the old one stopped working as of today.
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