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FIT-WT's profile

Visitor

 • 

3 Messages

Tue, Nov 5, 2019 9:00 AM

Soft Phone / BVE App Shuts Down

Anyone know why the BVE app shuts down when you try to access one of the contacts on the phone (IE synced from office365).  But it works fine if I use the company directory that Comcast built for our system.

 

Running an iphone 8, with the latest patches.

 

Thanks

Responses

Administrator

 • 

261 Messages

2 y ago

Hi there, thanks so much for taking the time to reach out to us in regard to the BVE app. Have you also attempted to uninstall and reinstall the app? -Anisa 

Visitor

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3 Messages

2 y ago

Was hoping not to do that, but I did and still same results.

I open the app

Go to the contact I want

Click on the number

and then the app closes

 

think i figure it out . . . the app no longer likes contacts that have an email address.

 

anyway to get this update to the development team so they can patch it?

 

Thanks

 

 

Administrator

 • 

261 Messages

2 y ago

Sure! I can open a ticket to have this looked into on the backend. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc) to get started. 

 

-Gina