sign in and out of phone queue

We just installed the comcast phone queue. All is good except when users walk away or leave their desk. There should be a way to sign in and out on the Polycom telephone but I do not see it. How do we do this so phones don't ring at empty desks.

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Comcast_ThomasC

Official Employee

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53 Messages

3 years ago

Hello @user_6df31d! Review this link and let us know if it has solved your issue.

https://comca.st/3mvtxBT.

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G

GHall

New Member

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2 Messages

@Comcast_ThomasC so this does the basics which I am aware of. My question is when my reps leave their desk, the phone still rings. In a call queue setting the user has to let the system know they are ready to answer the phone. This just lets the phone ring if someone is there or not.

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3 years ago

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CC_Aaron

Contributor

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17 Messages

Through the app is the way to edit this. There may be an option on the phone to set up call forwarding or do not disturb. I know at my last job, when we were not at the phone, we would set the phone to forward to another number. This was done through the phone options and not the phone companies options.

I no longer work for Comcast.

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3 years ago

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