Setting up your Auto Attendant Holiday Schedule for the first time

Question

This video provides you with the instructions on how to create a patterned holiday schedule that will save you time when preparing your auto attendant to manage your calls for the latest holiday. To view the video, you will be asked to provide your name and email address. This information is only used to improve our training content to meet the needs of our customers and is not used for solicitation purposes.

JimM23230 · Answer

Hi Dave,

Thanks for posting this information as it really helps to explain this process.

We have several weekday holidays through the year, as many businesses do, and it would be helpful if VoiceEdge gave a Holiday greeting option that could be recorded independently from the Business Hours and After Hours greetings. It's a challenge to re-record the Business Hours greeting to accommodate a holiday when the Auto-attendant is actively taking business hours calls.

Since regular users are given 1 personal greeting and 3 alternate greetings, it seems the system could handle a holiday greeting expansion for the Auto-attendant. Is this a feature we can officially request?

Thanks again,

Jim

CC_Michelle · Answer

Thanks, Jim for taking the time to reach out to our business forums with your feedback. We take all of the feedback from our customers very seriously and I would be happy to forward your request along regarding setting up a holiday greeting option with our services. I would be more than happy to assist with any further questions or concerns that you may have. Please reach out at any time through private message with your first and last name, full service address and account number or phone number.

Business VoiceEdge ®

CCDave

Setting up your Auto Attendant Holiday Schedule for the first time

JimM23230

CC_Michelle