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New Contributor

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4 Messages

Wed, Mar 3, 2021 4:21 PM

Reset Voicemail PIN?

I am resetting a workstation and the phone has V/M messages blinking but I do not have the PIN. When I go into the admin page I don't see an option to reset it and when I log in as the the email assigned to that phone there is no V/M options. How do I reset the PIN so I can clear the phone? 

Responses

Official Employee

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240 Messages

2 m ago

Hi, @open_office! Thanks for reaching out to Comcast over our Business Forums page! You have reached the perfect place for help with resetting the voice mail pin. Have you tried the forgot your security pin option? You will be asked for your Security PIN question and answer to reset the PIN. To change your pin:

 

- Sign in to My Account and select Phone from the Services menu. If you do not see the Phone Panel you will not be able to change your Security PIN at this time.

- Expand the Account menu and select Manager Settings, then select the Pencil icon next to Edit Security PIN.

 

For more details, please visit this link to view [Your Business Voice Security Pin]( https://comca.st/2OnBNq7). Please let me know if this helps.

New Contributor

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4 Messages

2 m ago

You see my screen shot of what I have below the services tab. I do not have a "forgot my PIN" option or I would have tried that. The only thing I have under the services tab is this:

Official Employee

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240 Messages

Thanks for sending that screenshot. I would like to research this further. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to the account by clicking on the "message" icon on the upper right page of any forum page.

New Contributor

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4 Messages

1 m ago

Comcast_Gabe, you weren't listed in the available users when I went to send a message, so I sent it to "Comcast Business". If you needed me to send it to someone else, let me know who. 

Official Employee

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240 Messages

Once you click on the message icon, you would simply input Comcast Business to send us a private message instead of Comcast_Gabe. Is this the step that you took?

New Contributor

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4 Messages

1 m ago

Yes. But that person just told me to type in the PIN and if that didn't work did I know anyone who knew the PIN? If I knew either of those two things, I would have done that and this conversation would have never happened. 

I'm very frustrated.