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RWS-JK's profile

New Contributor

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3 Messages

Wed, Oct 7, 2020 6:00 AM

Remove voicemail capability

If this was addressed before, I apologize.  How do I remove voicemail capability on a line that's already been set up?  I have phones that go out in our shop warehouse and I do not want them to have voicemail ability.  

 

Thanks,

Official Employee

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264 Messages

2 y ago

Hi! Thanks for reaching out to Comcast for help with the Voicemail mobility feature! You have reached the right place for help! I can certainly understand not wanting certain lines to have voice mail ability. After further research, I am not seeing the ability to remove the voice mail capability on a line. However, one great option is to add a Hunt Group. A Hunt Group directs an incoming call to an assigned group of users, allowing an available user to answer the call if other lines are busy. Business Voice offers up to 4 regular (Sequential) Hunt Groups. This ring pattern rings phone numbers individually, in a specific order, until the call is answered or the end of the list is reached. If the call goes unanswered, it will then go to the dialed number's voicemail. Here is a great link to more details. Please let me know if this helps. https://comca.st/3lnR2us

New Contributor

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4 Messages

2 y ago

You can remove voicemail from a voice edge line, we do this for many of our sites. To do so, perform the following:
In the portal select:
-Services

-Business VoiceEdge User

-Voicemail

-Advanced

Scroll down and edit the options for both 

"Send busy calls to voicemail"   &   "Send unanswered calls to voicemail"  to Disabled

New Contributor

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4 Messages

2 y ago

Glad I was able to help,

Happy Holidays

New Contributor

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3 Messages

2 y ago

Thank you so much, this was so helpful. 

Official Employee

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144 Messages

2 y ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (Comcast_Robert) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

New Contributor

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3 Messages

2 y ago

I was able to resolve the issue by the previous poster.