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user_979d92
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New Member

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2 Messages

Wednesday, October 21st, 2026 6:33 PM

Remove unused auto attendants and hunt groups

We need to request a clean-up of our auto attendants and hunt groups in our BVE Dashboard.

Requesting removal of the following Hunt Groups:

MainHG625Liberty

UnusedHuntGroup1

UnusedHuntGroup2

UnusedHuntGroup3

UnusedHuntGroup4

Requesting removal of the following Automated Attendants:

Management Office

Property Manager

Service Requests

Security

This should leave just ONE AA remaining: MainAA625Liberty

As a note, we called last week to have the routing of the main number go to MainAA625Liberty automated attendant, but for some reason the dashboard still shows it routing to the MainHG625Liberty hunt group. When calling the main number, it routes as expected to the AA, but the dashboard is not updated appropriately.

Thank you.

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4 hours ago

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Comcast_Gabriel

Official Employee

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335 Messages

4 hours ago

 

user_979d92, Hi there! Thanks for reaching out and for providing all of those details. I understand you’re looking to clean up the unused Hunt Groups and Automated Attendants in your Business VoiceEdge Dashboard, while keeping MainAA625Liberty in place.We have a helpful resource for managing your Automated Attendant settings here.  I also understand your concern regarding the dashboard still showing the main number routing to MainHG625Liberty, even though calls themselves are successfully routing to MainAA625Liberty. Please let us know if the steps in the resource help with the cleanup and what you’re seeing in the dashboard.

 

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user_979d92

New Member

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2 Messages

@Comcast_Gabriel​ I have already reviewed that article and it does not provide details on how to DELETE unused hunt groups and automated attendants. In fact, Comcast resources specifically state that YOU folks must remove them.

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4 hours ago

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Comcast_Gabriel

Official Employee

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335 Messages

 

user_979d92, 

I appreciate the correction, and I apologize for missing the distinction in your original request. You’ve already reviewed the available self-service information, and your request is specifically to remove the unused Hunt Groups and Automated Attendants while retaining MainAA625Liberty. I also understand that the dashboard is still displaying MainHG625Liberty even though calls are routing correctly to MainAA625Liberty. Those are the issues we need to address rather than sending you back through steps you’ve already completed. To further assist, please send us a direct message with your full name, business name, full address, and phone number.

 

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"  

• As you are typing, a drop-down list appears. Select “Comcast Business" from that list 

• A “Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

 

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4 hours ago

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