New problem solver
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5 Messages
Receptionist Console Certificate Error
The receptionist uses the Broadworks Receptionist Console so she can tell who is on the phone and just started receiving the following error message when she tries to launch the program: "JAR resources in JNLP file are not signed by the same certificate". Can anyone tell me how to fix this error?
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CC_Jacob
Official Employee
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869 Messages
9 years ago
Hello dcomella
Are you still having issues with this
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dcomella
New problem solver
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5 Messages
9 years ago
Yes, the problem continues.
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JimM23230
Occasional Visitor
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6 Messages
9 years ago
We're having this same issue. Sometimes it can be cleared up by deleting cached files in the java control panel but sometimes it still doesn't work and requires removing Java, re-installing Java, adding the security exception for Comcast's servers, and then downloading a fresh copy of the console file. I get 2-3 calls per week from my receptionist saying that it's not working again. It's become quite a pain, especially for the monthly fee we pay to use it.
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dcomella
New problem solver
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5 Messages
9 years ago
JimM: I gave up on the receptionist console and ordered a sidecar for the receptionist phone. It solves the problem albeit with a monthly equipment charge for the sidecar.
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