Reception Console issues

We have been live with the Business Voice Edge system for about a month now. We have 5 receptionists that use the JAVA based reception console. We are having constant issues with the console.

The latest one happened this morning when none of our receptionists could log in.

It turned out that a critical Java update was applied over the weekend to the reception application so updating JAVA on all the receptionits machines, then downloading the latest version of the reception application solved the issue.

I understand that applications need to be patched. My issue is the lack of communication about these updates. If we were informed we could have been prepared. 

I called into support and they told me engineering would have to get back to us in 4 hours.

In the meantime our internal IT team figured out the problem and fixed the issue...still waiting for a return call from Comcast support.