Recent Calls Not Showing In Desktop Application

In my "Recents" regardless if I am on the All, Missed, Incoming or Outgoing tabs, the only thing that is in the field below is "You have no voicemails." Oddly enough, I do have voicemails. This has been going for over a month. I am on VoiceEdge version 1.49.0. I have uninstalled it and reinstalled it.

Also, when I am in the Voicemails section it says, "You have no voicemails" when above my voicemail box says it is 17% full. This text doesn't change after I receive a new voicemail.

Thank you,

Responses

CC_Che

Trusted Forum Contributor

•

16 Messages

2 years ago

Hello @user_43ac9b. Thank you for posting to the Comcast Business Forum to report the issue you're having with the Business VoiceEdge Desktop Application. I understand how important it is to be able to see this information and would like to help get this resolved. I'll need to create a ticket to have this investigated on the back end. Can you connect with us in a direct message?

Credit to Residential Forum user @BruceW for this excellent explanation that has been modified for our Business Forums: "To send a "direct messaging" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Direct Messaging" icon:
or https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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