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365DTM's profile

Occasional Visitor

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5 Messages

Thu, Jan 2, 2020 11:00 AM

Re: Personal Directory in BVE Portal does not Sync with Phone?

Did you guys find a solution to this? I was under the impression that the phones were going to be preprogrammed. Now support is telling me I have to manually enter EVERY SINGLE CONTACT on EVERY SINGLE PHONE manually!?!?! 

 

Seems insane to me!!

Responses

Contributing Member

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128 Messages

a year ago

365DTM, sorry to hear about your troubles with your phone contacts. Have you attempted to reach back out to support to see if there is a way of uploading these contacts? 

 

Ken

Occasional Visitor

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5 Messages

a year ago

Yes, I have called support multiple times. They have told me multiple times that the only thing that we can upload to the phones is the "face plate" (the 5/6 programmable buttons on the screen). A directory would need to be type in manually, on each phone. 

 

Seems like a simple function. They suggested I print a piece of paper out and give it to each peopl containing numbers or extensions instead. I feel as if in 2020 I should not have to print a piece of paper out to use as a directory on a brand new phone system. 

Official Employee

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508 Messages

a year ago

Thanks so much for taking the time to reach out with all of these details. I would like to dig further into this with you. can you please reach out through private message with your first and last name, full service address and account number or phone number? 

Official Employee

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508 Messages

a year ago

Hello, thanks for taking the time to reach out to us. I did reach out through our private message with you. When you have a moment can you respond to that message and we will dig further into this with you? 

New Member

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1 Message

a year ago

I too was promised the same thing when I signed up. We have 30 phones, and all of us have other directories. Entering manually is not an option. Please fix this.

Official Employee

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348 Messages

a year ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about the same issue with your personal directory in the portal. Can you please send us a private message with your name, the full address, and phone/account number?