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user_f2abb9
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Wednesday, February 5th, 2025 6:08 PM

"push to talk"

How do you enable push to talk

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2 years ago

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Comcast_Gabriel

Official Employee

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328 Messages

2 years ago

 

user_f2abb9, Hi there! Thanks for taking the time to reach out. I can understand the importance of wanting to know how to enable the Push to Talk service which delivers intercom-like functionality for your business workstations. You've knocked on the right door for help in virtual land. Over social media, we are an expert team that is dedicated to resolving voice service concerns. We can help. Here is a great link to view the details on how to configure the Push to Talk settings here. Please let me know if this helps.

 

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user_f2abb9

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I previously read that link you sent.   It says:

The initial PTT setup should be done by the administrator. Once it is set up, users can make changes to manage with whom they use PTT services.

To configure PTT settings:

Go to your Personal Web Portal
Click Call Control
Select Push to Talk
Configure and save your setting

I don't see a "Call Control" option anywhere. Where is it hiding?

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2 years ago

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Comcast_Gabriel

Official Employee

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328 Messages

 

user_f2abb9, Great question. In reviewing the settings, I see that it should be listed when you go into the Personal Web Portal. Are you able to send over a picture of what you are seeing when you go into the Personal Web Portal without including any personal information? 

 

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2 years ago

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user_f2abb9

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4 Messages

Sorry, I have been away. I don't see a way to attach a screenshot or file in this chat window.

How do I do that? 

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2 years ago

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Comcast_Eva

Official Employee

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38 Messages

Thank you for getting back to us, you may copy paste the attachment. If you are not able to add, you may also use Imgur to attach a link to the image. If you are still having trouble locating the "Call control'', can you also share the options you do see? 

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2 years ago

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user_f2abb9

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4 Messages

We got it working. A support rep enabled it for us.

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2 years ago

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