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JMcGeary's profile

Visitor

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4 Messages

Wed, Apr 29, 2020 10:00 AM

One of my users cannot upgrade his account

One of my users was originally the business admin on our Voiceedge account, and wound up having to provide a secondary email address rather than his company email address when our account was moved to the new portal. He cannot use the Comcast Business app on his phone any more. It says 'business voiceedge account update required, to continue using this Comcast Business App please update your sign-in credentials'. When he tries the update now link and gives his company email address, it says user account already linked, but won't let him proceed further. 

 

I have tried adding his address as a new user on the ManageUsersSettings page. It tells me the email address selected is already registered, even though it does not appear on the list of users on the ManageUsersSettings page. The secondary address he gave appears there- and is not assigned to a phone number, it's just listed as 'unassigned' and 'primary manager'.

 

My user needs to be able to make outbound calls through the app and to log into his account properly. 

Responses

Official Employee

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348 Messages

10 months ago

Hi there, thanks so much for taking the time to reach out to the Digital care team here through the forums and I am so sorry to see that you are having issues with your users upgrading your account. Can you please send us a private message with your name, the full address, and the account number? 

Visitor

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4 Messages

10 months ago

DID NOT MEAN TO POST THIS PUBLICLY