New Contributor
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3 Messages
New Soft Phone app for VoiceEdge
Is anyone else having an issue with the new soft phone app where you don't hear anything (outbound dialing tones, number prompts, ring, etc.) until the call connects? We have an office of under 10 people and we're all experiencing the same issue. Very strange.
CC_Gina
Gold Problem solver
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421 Messages
4 years ago
That's not something I've heard of but I'm happy to work on getting to the bottom of it! Have you guys already tried the ol' uninstall/reinstall?
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FireHawk
New Contributor
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3 Messages
4 years ago
Yep, we did. I did end up calling the support line so from what I understand a ticket has been created but not for us specifically since it appears to be a larger issue than just us. Thanks!
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CC_Gina
Gold Problem solver
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421 Messages
4 years ago
I'm glad that our teammates on the phones were able to create a ticket and link it to other issue! If you'd like for us to keep an eye on it, you can always click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and the ticket number.
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