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MWatsonANB's profile

Contributor

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35 Messages

Fri, Dec 17, 2021 4:41 PM

New Portal Experience is Terrible!

I can't switch between locations to manage BVE features. Looks better, but is almost totally useless at the moment.

Official Employee

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5 Messages

5 m ago

Hello, @MWatsonANB. Thank you for letting us know about the difficulty you're experiencing switching locations to manage Business VoiceEdge features. It's important to us that you're able to switch locations and sign in with ease! I wanted to share a few informative webpages which should help.

 

This page shows steps on how to link or unlink a Comcast Business account.

 

This one shares steps on how to access online features for those linked accounts.

 

 

Please let us know if this information helps. 

 

New Contributor

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1 Message

5 m ago

Try clicking the 9 dots icon at the top left. That side menu allows you to change accounts and then under Subscribed Services you can access BVE Manager or User. Not sure why they removed it from the account overview page...

Contributor

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35 Messages

@mcullen I've tried that. Here's what I experience. When I log onto the site and click on the "waffle", I get one entry: "My Account". I end up clicking on a lot of things on various screens to get it to populate that waffle list before I can choose the account I need to work on. It literally takes me 7-10 clicks through screens to jump start that waffle.

I've tried this in three browsers, Firefox, Edge, Chrome.

All of my accounts are linked.

I can't be the only one having this problem, can I?

Contributor

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35 Messages

Evidently, they've done some more work on it, and it's working pretty darn good for the last three weeks or so.

New problem solver

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9 Messages

5 m ago

I was hoping to help but I sold a business over a year ago and they can’t unlink for some reason. And at one point they were able to forward my business calls to to my old location causing business loss. My experience has been much the same. As your first Comcast response above. I’ve used this system for years and now they have issues but seems it’s always the user. I would be happy if the regular services they are to provide was actually provided. Wish you the best