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L

New Member

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7 Messages

Thu, Mar 24, 2022 6:55 PM

Move number/extension to a different phone

I have a phone that is not functioning properly.  I would like to move that extension over to a different device that is not being used.  Is there an easy way to achieve that?

Thanks,

Luke

Official Employee

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57 Messages

3 m ago

@user_411831 Hi there, thanks or the post!

Have you tried out this link yet? https://comca.st/3IJS9Ac

New Member

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7 Messages

@Comcast_Jodie​ Thanks for the link.  However, that does not appear to be what I am looking for.  I have a polycom phone that is not connecting and I would just like the extension and phone number that is tied to that phone moved to a different physical polycom phone.

Official Employee

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57 Messages

Thanks for the clarification! So that would be adding a new device to the account. Have you tried to call in yet to our Business team at (800) 391-3000? 

New Member

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7 Messages

It shouldn't be adding a device, as I was looking at moving the number from one device to an unused device already on the account.

I had not called yet.  Figured I would see if I could get it resolved through here first.

Official Employee

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57 Messages

Understood. After a bit more research this was a feature that could be done through VoiceEdge. But based on the features of the program it doesn't look like it would be an easy switch. This link provides all the features possible: https://comca.st/3NigOiG;

Official Employee

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57 Messages

Actually, hold on one second. What kind of phone is the one in question?