Microphone not working

When I make or receive calls, the other person cannot hear me. I can hear them. We are new to Business Voice Edge, and I have checked my settings, but nothing seems to correct the problem. Now that I have installed the Business Voice Edge, people cannot hear me on Zoom meetings either even when not muted. Any ideas on what settings I need to change?

Responses

CC_Anisa

Problem solver

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348 Messages

5 years ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and we are sorry to see that you are having some issues with our amazing voice edge app but you have reached the right team to help make sure we get this take care of. Can you please send us a private message with your name, the full address, and the account number?

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bhodgesm

New Member

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2 Messages

5 years ago

I ended up uninstalling the software and then reinstalling it. After I did that, it worked fine.

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CC_Gina

Gold Problem solver

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421 Messages

5 years ago

I'm so glad it was an easy fix! I'm glad you reached out and if you happen to have any other questions or concerns, please do so again at anytime! 🙂

For now, I hope you have a wonderful rest of the day!

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