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user_2ebef4
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New Contributor

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4 Messages

Wednesday, August 21st, 2024

Issues with VoiceEdge App

Anyone having issues with the App? I'm unable to make/receive calls through the desktop application. 

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4 months ago

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Comcast_Christy

Official Employee

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49 Messages

1 year ago

I’m really sorry to hear you’re having trouble with the desktop application—that’s definitely frustrating and not what we want for you. I completely understand how important it is to have reliable service and stay connected. Have you tried restarting the app or your device? If the issue persists, could you please share any error messages you’re seeing? I’m here to help, and we’ll work together to get this fixed and get you back up and running smoothly!

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user_a3c1d9

New Contributor

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1 Message

4 months ago

Our Comcast voice edge is inconsistent with auto attended - at random times during business and after hours it doesn’t allow certain prompts to forward to forwarding number and instead loops people back to automated attendant.  Other times it works as it should - why is this happening- I’ve contacted the help line and they assured me both my times set up and auto attended are correct for what is supposed to happen.  Help?

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Comcast_Jonathan

Official Employee

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10 Messages

Good afternoon user_a3c1d9. I definitlely can understand the importance of the auto attendant working consistently. We would be happy to assist further.We will need some additional information. 

 

To send a direct message:

       • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging

       • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.

       • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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4 months ago

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