invalid provisioning details

@Comcast_Dena​ this is my troubleshooting. How can I set up the phone here on site because typically we just plug and go

@user_c70204 Please send me a Direct Message with your name, business name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@user_c70204 Have you reached out to your Comcast Representative since this is the second phone you have had issues with? 

Yes business desk phone. Poly Trio 8300. I assigned a static ip to the device in our LAN range and disabled dhcp, however on the phone it still says dhcp is still enabled under phone information

Hello, @user_c70204 Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!