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Intermittent problems soft transferring calls
We have the Poly VVX450 phones, our 2 reception phones randomly have issues soft transferring calls. When it does not working the call comes back to them. Anything that can be done to remedy this issue?
Question
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Updated
9 months ago
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Responses
Comcast_Gabriel
Official Employee
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294 Messages
9 months ago
Hi, @timpj18! Thank you for your time spent today reaching out to Comcast for help with those intermittent problems when soft transferring calls. I definitely understand how important it is for the phone services to work correctly for your business. I am sorry to learn about this experience. You've reached the right place for help. Are your poly phones connected via a Wi-Fi setup? Did they work correctly for a time period after the phones were originally installed?
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Comcast_Gabriel
Official Employee
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294 Messages
9 months ago
Thanks for providing these details, @timpj818. Do you happen to notice any additional issues with the internet service? I also would like to inform you of this great digital option for monitoring services. This awesome digital option is our Service Status Center. Have you heard of it? Once authenticated and logged in, this is a great resource for seamlessly checking on if you are experiencing a service interruption.
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