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justinwp's profile

New Member

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1 Message

Fri, Jun 28, 2019 12:00 PM

Incoming Call Transfer - Retain Caller ID

Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. 

 

Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through.

 

 

Thanks,

Justin. 

Responses

Official Employee

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518 Messages

2 y ago

Thanks for taking the time for reaching out through our business forums. I am happy to assist with the caller id concerns. Can you please reach out through private message with your first and last name, the service address and the account number or phone number.

New Member

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1 Message

1 y ago

Hi Michelle, 

 

I have the same question. We have more than one individual who transfers answered phone calls, and we need to have the caller ID retained during, and after the transfer. Right now it appears the call is coming from our own staff. It can be very confusing on a busy day. Can you help with this? I am unable to find any setting for this in VE management. 

 

Thank you. 

Administrator

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261 Messages

1 y ago

Hi there, we are so sorry to see that you are having the same issue and you have reached the right team to help get this taken care of. Can you please private message your name, the full address, and phone/account number? 

New Contributor

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1 Message

25 d ago

We are having the same issue.  Can you post the instructions on your manual?

Official Employee

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17 Messages

Good morning @user_a39e90, I'm sorry to hear you are also experiencing this issue. Rest assured our team will be happy to further assist. Can you please private message your name, the full address, and phone number on the account?