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New Contributor

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2 Messages

Wed, Jul 14, 2021 5:19 PM

I lowered my number of lines for my company and my invoice was correct for 2 months then went back up.

Over the last few months I have called and talked to many people and have yet to get any help.  Now when I call they say my account number doesn't exist and my phone number is not tied to any account.  

I have now cancelled the account.  There is no invoice listed since May but a payment was pulled from my bank account in July.

I need bills fixed for March, April and May and last payment returned. 

 

Official Employee

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8 Messages

3 m ago

Hello, @user_bcdfa4. I'm sorry to hear we have lost you as a customer. I would be more than happy to review your account to see what we can do to correct your billing concerns.

 

In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

New Contributor

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2 Messages

3 m ago

Any help would be appreciated.  We are still customers with internet.  Where is the chat bubble?

Official Employee

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8 Messages

Awesome! I hope you're enjoying our internet service. The chat bubble should be located on the top right hand corner of the message page you're currently in.