How do you get phones to display the correct time?

We had an issue with our phones turning over to our answering service incorrectly. We found on BVE that our setting showed a different time zone. We corrected that and hope that solves that issue. However, we still have three phones out of 4 that are showing incorrect times. We've unplugged and reset the phones and that has not helped. We also changed the time zone on the phones under settings and that also did not work. We also completely restarted our modem/gateway and still did not help.

Any suggestions on how to fix these phones? We worry this will still cause issues after hours and our BVE schedule.

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Comcast_Thomas

Official Employee

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27 Messages

2 days ago

user_6e34c5 Thanks for submitting a post and for bringing this issue to our attention. While my team may not be able to directly assist with correcting the timezone issue, we can submit a ticket to our support teams to have them investigate this and connect with you to get a resolution. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line

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user_6e34c5

How do you get phones to display the correct time?

Comcast_Thomas