Forwarding when there is and isn't a user assigned

Question

I have an extension assigned to an employee who is on standby. I want to forward her extension to another so that her calls are answered in her absence. How do I do that without physical access to the phone?

I also have an extension that has been unassigned. How to I forward that extension to another line without physical access to the phone?

thanks in advance!

CC_Michelle · Answer

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and apologize for the delay in our response. I would love to assist with the forwarding concerns. I do need to review the account to provide the best options for you to set this service up for your lines. Can you please reach out through private message with your first and last name, the business service address and account number or phone number?

Business VoiceEdge ®

JJPeterson

Forwarding when there is and isn't a user assigned

CC_Michelle