Skip to content
SeanFiero's profile

New Contributor

 • 

2 Messages

Tue, Mar 3, 2020 7:00 AM

External Caller ID

Is there a way to change the External Caller ID for what shows when we call out? We have 3 different phone numbers, however we want specific users to have the caller ID of the phone number for the group they work within. Right now, everyone gets the main line caller ID. Please advise!

 

Thank you!

Official Employee

 • 

348 Messages

2 y ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you are having issues with the External Caller ID and you have reached the right team to help get this taken care of. Can you please send us a private message with your name, the full address, and phone/account number? 

New Contributor

 • 

1 Message

1 m ago

I wish the answer was posted here so everyone could fix this issue... instead of a Comcast rep. taking the conversation private! Why waste my time having to take 45 minutes to get on a phone call with you guys, instead of just telling us here, how to fix the issue?!

Official Employee

 • 

13 Messages

Hello @nunyabusiness. There are many reasons why we take a message into private. This issue may have not been solved either which is why there is not solution. Are you having this issue or have you already called us and had it taken care of?