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elowery's profile

New Member


1 Message

Mon, Dec 30, 2019 2:00 PM

Email address change

We have hired a new person and I have successfully put their name on the phone they've been assigned but I don't see anywhere I can update the email address that was associated with that line in the initial setup of the phone.  I have looked in the help section, the manual, I don't see anywhere that tells me how to update the email to the correct email address that it should be now.   We have a Polycom 311, I think.  Help.

Accepted Solution

Official Employee


526 Messages

3 y ago

Thanks so much for taking the time to reach out to us through our business forums regarding updating the user information on the business portal. I am so sorry to hear that you are having trouble getting that email address updated. I would love to dig further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?