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user_0d8a0a

New Member

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2 Messages

Tue, Mar 15, 2022 3:42 PM

disable DND

Our employees are activating DND when they shouldn't be. Is it possible to deactivate the DND feature? We are using the Polycom VVX 311 HD

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Updated 

3分前

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Comcast_Eric

Official Employee

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8 Messages

3分前

Hello @user_0d8a0a! Thank you for reaching out to us here with your questions concerning the Do Not Disturb feature of the phone service. The DND feature is part of the phone service that can't be removed if that is what you are asking, but if you are wondering how to deactivate it you would do these 2 steps:

  1. Lift the receiver and listen for the dial tone.
  2. Press *79

Please let me know if this is not the information you were asking for. 

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user_0d8a0a

New Member

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2 Messages

@Comcast_Eric​ Is it possible to make the phone light up when it is on DND?

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3分前

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Comcast_Eric

Official Employee

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8 Messages

The phone no, but the VoiceEdge desktop app has an icon on the top right that is for DND. It turns red when you have DND active. Are you by chance using the app in conjunction with the phones? 

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3分前

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