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user_0d8a0a
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2 Messages

Tuesday, March 15th, 2022 3:42 PM

disable DND

Our employees are activating DND when they shouldn't be. Is it possible to deactivate the DND feature? We are using the Polycom VVX 311 HD

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Updated 

3 months ago

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Comcast_Eric

Official Employee

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36 Messages

3 years ago

Hello @user_0d8a0a! Thank you for reaching out to us here with your questions concerning the Do Not Disturb feature of the phone service. The DND feature is part of the phone service that can't be removed if that is what you are asking, but if you are wondering how to deactivate it you would do these 2 steps:

  1. Lift the receiver and listen for the dial tone.
  2. Press *79

Please let me know if this is not the information you were asking for. 

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user_0d8a0a

New Member

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2 Messages

@Comcast_Eric​ Is it possible to make the phone light up when it is on DND?

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3 years ago

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Comcast_Eric

Official Employee

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36 Messages

The phone no, but the VoiceEdge desktop app has an icon on the top right that is for DND. It turns red when you have DND active. Are you by chance using the app in conjunction with the phones? 

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3 years ago

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user_33581f

New Contributor

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1 Message

2 years ago

Hi Eric, 

This is an obvious feature that any business-grade phone system should have. There are plenty of use cases for disabling the ability of an extension to be set to do DND. 

When will this feature be made available to us?

(edited)

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Comcast_EmilyB

Official Employee

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29 Messages

I definitely understand where you're coming from, @user_33581f. I know it's important that everyone is taking calls when they are expected to. For now, you can check out all the features you have access to here. I'm going to submit your feedback because I think that's an excellent idea for a future enhancement to our service! 

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2 years ago

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user_93ec79

Visitor

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1 Message

Any progress in removing DND feature from the phones?  My lazy employees turn it on all day!

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3 months ago

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Comcast_Frank

Official Employee

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33 Messages

Hi there @user_93ec79! There have been no changes to the Do Not Disturb feature since this post was created. The tips given in the thread are still the options available at this time. More details can be found here and here. 

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3 months ago

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