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New Member

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1 Message

Tue, Nov 15, 2022 7:37 PM

"Dial Extension" Prompt

External/outside callers do not currently get an opportunity (i.e. hear a prompt) to dial an extension. Assuming this is possible, how would I go about enabling such a feature?

Official Employee

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32 Messages

15 days ago

Hi, @user_4bf236. It sounds like you're trying to change settings for our automated attendant with our VoiceEdge service. If you log into your MyAccount page (https://business.comcast.com/myaccount/) it should allow you to make the changes there. Try following the steps listed here https://business.comcast.com/help-and-support/voice/manage-your-automated-attendant-settings-for-business-voiceedge and let me know if that helps!