Configuring Phones to Send People to Hold
I need my main business line to send people to hold when all agents are busy, instead of ringing through on call waiting. We often only have one person working and need to have people wait on hold rather than just ring. We get so many complaints that we don't answer the phone, when in actuality, the agent is just on another call.
How do I do this? Is it a Hunt Group setting, a call queue?