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laurenametrano's profile

New Contributor

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10 Messages

Mon, Jul 13, 2020 5:00 PM

Comcast Business App “Network Failure”

For the last week I have been unable to sign I to my Comcast Business App. I receive a “network failure” message. This is a problem since I work remotely and need access to this app.

Responses

Official Employee

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255 Messages

7 months ago

Hello, thank you for letting us know. I am sorry the app is not working, but we will help! Are you able to send a private message with your name, address, and account phone number? This will help us get started.  

New Contributor

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10 Messages

7 months ago

Hi Joseph,

I have sent two private messages with the information you requested.  I really need this fixed as soon as possible.

Visitor

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1 Message

7 months ago

I've also had the same error on my Comcast Business App.

Official Employee

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348 Messages

7 months ago

Hi there, I am not showing a recent private message and we do want to get started on this as soon as possible for you. Can you send one more private message and we can get started? Thank you so much for your time and patience. 

New Contributor

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10 Messages

7 months ago

I just sent another private message to you and Joseph.

Official Employee

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255 Messages

7 months ago

Feel free to send a private message with your name, service address, and account number so we can help with your account as well. I am sorry for the trouble. 

New Contributor

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10 Messages

7 months ago

Hi Joseph, I’ve sent numerous private messages with the information you requested and haven’t heard anything back from Comcast. I really need to have this fixed.

Official Employee

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348 Messages

7 months ago

I do see that you reached out to us through a private message and we did ask to confirm what username you are using. Can you please respond back to our private message so we can help get this taken care of as quickly as possible? 

New Contributor

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10 Messages

7 months ago

Hi Anisa,

I just sent you a private message with my username.

Official Employee

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348 Messages

7 months ago

Thank you so much, can you let me know if you are able to log into the app after resetting your password? 

New Contributor

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10 Messages

7 months ago

I reset my password, and when I try to log back into the app with the new password, I receive the following error: We’re sorry, this account can not be managed in the Comcast Business App

New Contributor

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10 Messages

7 months ago

I am able to log into the website. I would say that the problem started about 2 weeks ago. Before that, it was working fine.
I can try to reset my password.

Official Employee

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348 Messages

7 months ago

Thank you so much for that information and we are so sorry for all the messages and confusion but it seems like we finally got the messaging right! I am so sorry to see that you are not able to log onto the business MyAccount app as we do know that this app is important to manage your account. We do see that you have been with us for a year now at this location and we are lucky to have you! 

Are you also not able to log onto the actual website as well? You started experiencing this when you started working remotely? Lastly, can you please try resetting your password? 

New Contributor

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10 Messages

7 months ago

Good Morning, I'm still waiting on a response from the private message I sent.  I can't imagine that I am the only customer having this issue.  If someone could respond to any of the private messages I've sent, I would appreciate it.  Thank you.