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Akislaitis's profile

New Contributor

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2 Messages

Mon, Feb 22, 2021 6:16 PM

CDR Credentials

Hello,

We are attempting to access our CDR through the Trunk Details Records portal.  We received an error that our account number must be no less than 11 digits long and not exceed 16 digits, but our Business VoiceEdge account # is only 9 digits.  Additionally, it is stated in the CDR access article that our pin would be mailed to us and we have not received anything.  Please advise.

Thank you.

Responses

Official Employee

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12 Messages

2 m ago

Hello and thank you for reaching out to us. I apologize for the delayed response time but thank you for sticking with us to address your questions and concerns! I am here to help! In order to get started can you please send me a private message with your full name and service address? To send a private message, click my name "ComcastDena", then click "send message".

New Contributor

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2 Messages

2 m ago

Hello Dena,

I'm unable to private message you.  After clicking your name and attempting to start peer to peer conversation your name is not listed with or without the underscore.  Please advise.

Official Employee

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12 Messages

Are you able to type a message and send without selecting a name?