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Candice's profile

New Contributor

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3 Messages

Tue, May 4, 2021 5:56 PM

Can't leave message after voicemail greeting

The caller can hear the greeting but then cannot leave a message, it immediately cuts off.  We have tried re-recording the message but that doesn't help.  Have checked and all the other phones are set up exactly the same as to what is enabled or disabled.  This phone is the only one it is happening to.  It has never worked properly.  Suggestions?

Responses

Official Employee

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9 Messages

1 m ago

Hello, @Candice! I'm sorry to hear about that phone having that weird voicemail issue. We can absolutely help go through some troubleshooting to see what is going on there. Please send me a Message by clicking on the Chat Bubble icon in the upper right corner and searching for Xfinity Support. Thanks!

New Contributor

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3 Messages

1 m ago

@Comcast-Kaitlan - Nothing came up when I searched Xfinity Support.  Please advise.

(edited)

Official Employee

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22 Messages

Good morning, @Candice. Sorry for the confusion!

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.