New Contributor
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3 Messages
Can't leave message after voicemail greeting
The caller can hear the greeting but then cannot leave a message, it immediately cuts off. We have tried re-recording the message but that doesn't help. Have checked and all the other phones are set up exactly the same as to what is enabled or disabled. This phone is the only one it is happening to. It has never worked properly. Suggestions?
CC_Kaitlan
Problem solver
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19 Messages
4 years ago
Hello, @Candice! I'm sorry to hear about that phone having that weird voicemail issue. We can absolutely help go through some troubleshooting to see what is going on there. Please send me a Message by clicking on the Chat Bubble icon in the upper right corner and searching for Xfinity Support. Thanks!
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Candice
New Contributor
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3 Messages
4 years ago
@Comcast-Kaitlan - Nothing came up when I searched Xfinity Support. Please advise.
(edited)
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